Hey Guys,
I'm not one for complaining to companies but after reading A Thrifty Mrs post on complaining about service... here.
I realised that you shouldn't be scared to complain! If you spending your hard earned money with a company you should definitely complain if the service isn't up to scratch!
As you all know I recently subscribed to Glossy Box. My initial subscription was on the 29th of July and a payment was taken straight away from my boyfriends bank account (isn't he lovely letting me have this little box of goodies every month!) so unsure whether or not I would receive the July box I emailed asking them, just so I could help my boyfriend keep a track of his money each month. I haven't received an answer to my email or a box. Then yesterday morning I received another email saying Augusts payment had been successful. So 2 payments have gone out and no boxes have arrived I emailed again straight away and had no reply! I've tweeted GlossyBoxUK and also wrote on there facebook wall and had no reply from them.
I cant find any info on the FAQ section of there website and quite honestly I find it pretty bad that people email then and in the space of 5 days cant find time to reply! there quick enough to confirm my payments have been taken successfully!
I really hope GlossyBox get this sorted and redeem there selves as I was really looking forward to blogging good things for you!
Much Love,
Daisy
x
I realised that you shouldn't be scared to complain! If you spending your hard earned money with a company you should definitely complain if the service isn't up to scratch!
As you all know I recently subscribed to Glossy Box. My initial subscription was on the 29th of July and a payment was taken straight away from my boyfriends bank account (isn't he lovely letting me have this little box of goodies every month!) so unsure whether or not I would receive the July box I emailed asking them, just so I could help my boyfriend keep a track of his money each month. I haven't received an answer to my email or a box. Then yesterday morning I received another email saying Augusts payment had been successful. So 2 payments have gone out and no boxes have arrived I emailed again straight away and had no reply! I've tweeted GlossyBoxUK and also wrote on there facebook wall and had no reply from them.
I cant find any info on the FAQ section of there website and quite honestly I find it pretty bad that people email then and in the space of 5 days cant find time to reply! there quick enough to confirm my payments have been taken successfully!
I really hope GlossyBox get this sorted and redeem there selves as I was really looking forward to blogging good things for you!
Much Love,
Daisy
x
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